Privacy Policy

TheWavyGallery Media Group, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing platform and related services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Use our payment processing services
Contact us for support
Subscribe to our communications
Opt in to receive SMS/text messages

This information may include:

Name and contact information (email address, mailing address)
Business information (company name, tax ID)
Financial information (bank account details, transaction history)
Mobile telephone number (if you opt in to SMS communications)
Technical information (IP address, browser type, device information)

1.2 Transaction Data

When you process payments through our platform, we collect transaction data including payment amounts, currency, merchant information, and payment method details. This information is necessary to provide our payment processing services.

1.3 Automatically Collected Information

We automatically collect certain information when you access our platform, including:

Log data (access times, pages viewed, IP address)
Device information (device type, operating system, browser type)
Usage data (features used, actions taken)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our payment processing services
Process transactions and send transaction confirmations
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Communicate with you about our services
Send marketing and promotional communications (with your consent)
Improve and optimize our platform
Provide customer support
Send SMS/text messages (if you have opted in)

3. SMS & Text Message Communications

3.1 SMS Program Description

If you opt in to receive SMS/text messages from TheWavyGallery Media Group, LLC, we will send you recurring marketing and promotional messages about our financial products and services, including offers, updates, and information. Messages are sent using an automated telephone dialing system (ATDS).

3.2 Consent and Opt-In

By providing your mobile telephone number and checking the SMS opt-in box on our contact form, you expressly consent to receive recurring SMS/MMS messages from us. Your consent is NOT a condition of purchase or use of our services. You are free to use our services without opting in to SMS communications.

3.3 Message Frequency

Message frequency varies depending on your activity and our marketing campaigns. You may receive up to 4 messages per month. We may send additional messages related to account security or urgent service updates.

3.4 Message and Data Rates

Message and data rates may apply to SMS messages sent to or from your mobile device. These charges are determined by your mobile carrier and are your responsibility. Please contact your mobile carrier for details about your messaging plan.

3.5 How to Opt Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive a confirmation message that you have been unsubscribed. After opting out, you will no longer receive SMS messages from us unless you opt back in.

3.6 Help and Support

For help with SMS messages, reply HELP to any message you receive from us, or contact us at joseph@thewavygallerymedia.com. Our support team is available 24/7 to assist you.

3.7 Supported Carriers

Our SMS program is supported by major U.S. wireless carriers. Delivery of SMS messages is subject to your mobile carrier's terms and conditions. We are not responsible for delays or undelivered messages due to carrier issues.

3.8 Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We use your mobile number solely to send you the SMS messages you have requested.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processors, fraud detection services, cloud hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to enforce our agreements, protect our rights and property, or protect the safety of our users or the public.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
PCI DSS Level 1 compliance for payment data
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction data is retained for at least 7 years to comply with financial regulations. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request transfer of your information to another service provider
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Opt-Out: Opt out of marketing communications (including SMS messages)

To exercise these rights, contact us at joseph@thewavygallerymedia.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information during international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TheWavyGallery Media Group, LLC
7901 4th St. N, STE 300
St. Petersburg, FL 33702
Email: joseph@thewavygallerymedia.com